Refund & Cancellation Policy
Last updated: August 2, 2026
We want you to be happy with your Smart Education Sathi subscription. This policy explains how refunds and cancellations work for paid plans.
1. Free Trial / Diagnostic Test
Our initial diagnostic test and personalized plan preview are free. You are not charged until you choose to purchase a paid plan.
2. Refund Eligibility
- Refund requests must be made within [7 days] of purchase
- Refunds are only considered if you have not substantially used the paid features (e.g., completed multiple full-length mock tests)
- Refunds are not available for one-time consumable content (such as an already-attempted paid mock test)
3. How to Request a Refund
Email [email protected] with your registered email address, order/payment ID, and reason for the refund request. Our team will review and respond within 5–7 business days.
4. Cancellations
You may cancel an active subscription at any time from your account settings. Cancellation stops future renewal charges but does not automatically entitle you to a refund for the current billing period unless it falls within the eligibility window above.
5. Processing Time
Approved refunds are processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
6. Non-Refundable Situations
- Change of mind after substantial use of paid content
- Failure to clear the exam or achieve a desired result
- Violation of our Terms of Service leading to account suspension